Cedars-Sinai Administrative Supervisor in United States
The Administrative Supervisor is responsible for coordinating the administrative operations of the Cedars-Sinai Medical Group offices by performing the following duties personally or through assigned personnel. This position is differentiated from the Operations Supervisor position by the amount of time required to perform supervisory tasks which typically do not exceed 50% of total time and effort.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Coordinates all administrative (front office) operations of the medical practice(s).
•Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
•Oversees, and as necessary, performs administrative functions to include answering and triaging telephone calls, chart preparation, check-in, filing, appointment scheduling, referral processing, and check-out.
•Coordinates, or serves as liaison, for administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
•Works in a collaborative role with other operations supervisors, managers and related offices or departments.
The Administrative Supervisor directly supervises administrative support personnel, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:
•Interviewing, participating in the selection process, and training new employees.
•Planning, assigning, directing work and determining work hours.
•Appraising performance and assisting in staff development.
•Rewarding and disciplining employees.
•Addressing patient, physician, and staff concerns and resolving problems accordingly.
•Managing payroll, monitoring employees’ accruals and time off, and overtime usage.
•Ensuring a safe environment for staff and patients; participate in organization’s safety committee and implement recommendations as required.
•Understanding and enforcing the organization’s managed care and fee for service business requirements, including assignments of risk, copayments, use of appropriate specialty network, and utilization management as is appropriate.
•Managing physician master schedules and organize all schedule changes; instruct staff accordingly, and make recommendations for schedule improvements.
•Assist Senior Management with the monitoring of performance measures and designing methods for improving the quality of care and service delivered in our physician practices.
•Training staff in the use of clinical and information systems utilized within the department and serving as a super user and resource for systems issues.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
College level course work in healthcare, business management or related field, three or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office supervisory experience or an equivalent combination of education and experience. Excellent verbal and written communication skills, as well as interpersonal skills, especially in the areas of patient and physician relations. Proven track record with customer service, training, and ability to motivate others to effect positive change. Strong computer skills, experience with Microsoft Outlook, Word, Excel, Access, Logician EMR, IDX, or other computerized practice management systems preferred.