Cedars-Sinai Patient Service Representative II in Santa Monica, California

Patient Service Representative II Requisition # M12072

The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.

Greets patients.

Collects co-payments/give receipts/reconcile payments/batch fee tickets.

Prepares charts.

Reviews patient demographics and insurance information.

Performs/updates demographics and insurance registration.

Collects co-pay/insurance cards, copying required information.

Manages patient flow.

Maintains waiting rooms.

Schedules first available appointments.

Takes voice mail messages off phones and direct appropriately.

Answers and triage calls, directing to appropriate individuals or departments.

Handles all telephone interactions.

Performs check-in and check-out functions.

Processes and track referrals.

Handles patient/MD correspondence.

Manages all MD requests.

Schedules patients with ancillary and specialty providers.

Qualification Requirements/Preferences:

Education Certifications/Licensure Experience Physical Abilities High School Diploma or equivalent

Two to five (2-5) years experience preferred. Basic computer experience. Proven customer service skills. Experience with heavy phone volume. Ability to prioritize. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). Ability to schedule using summary search. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS, be able to follow up P&P accordingly.

Physical Demands

Occasional prolonged standing, walking, sitting, bending

High viewing of computer screen

High volume of patient interaction in person and by telephone

Lifting, pushing, and pulling up to 25 lbs. and up to 250 lbs with assistance,

  • Working Title: Patient Service Representative II
  • Business Entity: MDN - Medical Delivery Network
  • Cost Center # - Cost Center Name: 0162000 - Angeles Clinic - Santa Monica
  • City: Santa Monica
  • Job Category: Clerical/Administrative
  • Job Specialty: Administrative Assistant
  • Position Type: Regular-F/T
  • Shift Length: 8hr
  • Hours: 8:00am - 5:00pm
  • Days: Monday - Friday
  • Shift Type: Day
  • Weekends: As Needed

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.