Cedars-Sinai Patient Service Representative I - Angeles Clinic in Santa Monica, California

The Angeles Clinic & Research Institute has established an international reputation for developing new cancer therapies, providing the best in experimental and traditional treatments, and expertly guiding and training the next generation of clinicians. We are committed to bringing innovative therapeutic options to all of our patients with cancer. Our board-certified fellowship-trained M edical Oncologists at http://www.theangelesclinic.org/Home/MeetOurTeam/Doctors/tabid/19273/Default.aspx , S urgeons at http://www.theangelesclinic.org/Home/MeetOurTeam/Doctors/tabid/19273/Default.aspx , I mmunotherapists at http://www.theangelesclinic.org/Home/MeetOurTeam/Doctors/tabid/19273/Default.aspx , P athologists at http://www.theangelesclinic.org/Home/MeetOurTeam/Doctors/tabid/19273/Default.aspx , and D ermatologists at http://www.theangelesclinic.org/Home/MeetOurTeam/Doctors/tabid/19273/Default.aspx work closely together to advance cancer care.

The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.

Summary of Essential Duties:

  • Greets patients.

  • Collects co-payments/give receipts/reconcile payments/batch fee tickets.

  • Prepares charts.

  • Reviews patient demographics and insurance information.

  • Performs/updates demographics and insurance registration.

  • Collects co-pay/insurance cards, copying required information.

  • Manages patient flow.

  • Maintains waiting rooms.

  • Schedules first available appointments.

  • Takes voice mail messages off phones and direct appropriately.

  • Answers and triage calls, directing to appropriate individuals or departments.

  • Handles all telephone interactions.

  • Performs check-in and check-out functions.

  • Processes and track referrals.

  • Handles patient/MD correspondence.

  • Manages all MD requests.

  • Schedules patients with ancillary and specialty providers.

Educational Requirements:

High School Diploma or GED required

License/Certification Requirements:

BLS certification from the American Heart Association required


A minimum of 1 year of experience in a medical practice preferred.

Basic computer experience.

Proven/Provide customer service skills.

Basic understanding of medical terminology and insurance concepts.

Ability to register and schedule a patient on IDX (using first available only).

Ability to differentiate between Cedars-Sinai Medical Group and Cedars-Sinai Health System, HMO, PPO and POS; be able to follow policies and procedures accordingly.

Physical Demands:

Occasional prolonged standing/walking/sitting

High viewing of computer screen

High volume of patient interaction and incoming telephone calls

Occasional lifting, pushing and /or transferring supplies and equipment.

Ability to multitask in a very busy environment

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.