Cedars-Sinai Sr. Desktop Engineer in Los Angeles, California
Job Posting: Come join us and find out why Cedars-Sinai has been ranked as one of the top 100 best places to work in IT as ranked by 2017 Computerworld Magazine. Job Summary: Responsible for the development, testing, distribution, and maintenance of more complex/critical workstation images that incorporate the operating system and various applications, including office automation software, browsers, clinical and business application software, backup, anti-spyware, and anti-virus agents. Other tasks include the maintenance and operation of servers that support anti-virus and remote management tools, maintenance of hardware and software license inventories, patch management and upgrades (both operating system and application software), the development of standards for workstations (hardware, operating system, and core applications), development of deployment and troubleshooting standards, and securing the desktop environment. Serves as a mentor for less experienced staff. Job Responsibilities:
Creates, tests, and reviews workstation images of others, and prepares them for distribution
Provides third level support for helpdesk, tier 1, tier 2, and other EIS team members
Prepares, tests, and reviews desktop engineer software packages for remote distribution for critical workstations, eg ICU Workstations
Establishes relationships with our business units and increase productivity with automation, operational efficiency and security initiatives
Assess our environment for gaps in security and process efficiency to improve overall business productivity
Administers and monitors remote software distribution process, and assist EIS deployment staff as needed
Administers desktop administration tools and innovates with automation for enterprise desktop management
Assesses and engineers computers and peripheral configuration for integration into health system applications
Creates and reviews other team member’s system documentation and procedures for operating system configuration, client application installation, remote deployment, imaging, peripheral setup etc.
Responsible for monitoring and/or mentoring the work of Desktop Engineer, phone support, tier 1, and tier 2
Functions as a technical resource to other EIS staff as well as other departmental application and system managers.
Serves as project lead for workstation engineering projects
Provides after-hours support via the Help Desk as part of an on-call rotation.
Complies with, recommends, and implements enterprise policies for security and confidentiality.
Participates in multidisciplinary requirements definition and vendor selection teams; takes a lead role in providing reviews and technology for end user computing devices and peripherals. On-Call:
•Participate in team on-call support during off-business hours
Education Certifications/Licensure Experience Physical Abilities Educational requirements and/or preferences:
•Requires a Bachelor's degree in Computer Science, Electrical Engineering, or related field; equivalent combination of education and 5+ years of IT engineering work experience is acceptable.
•Requires Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP). Or equivalent combination of certification and 5+ years of IT engineering work experience is acceptable.
•Other certifications such as Epic and SCCM certifications are highly desired.
•Seven (5+) years of strong working experience with Core OS, Networking for all Windows platforms.
•Five (5) years experience with the following: Remote software distribution (including package creation and deployment), push technology, automation and remote administration of workstations in a large enterprise environment 10+ seats.
•Requires the ability to establish relationships with the business units and provide solutions to improve productivity and efficiency with technology
•Requires ability Enterprise level device management of 18k + total devices
•Requires ability to be strategic in planning of IT initiatives such as large-scale delivery of software and settings
•Requires knowledge and foundational competency in cloud-based services such as Office 365, WaaS, Azure.
•Strong Working knowledge of hardware and software to include: assembly and testing of workstations and peripherals, installation and configuration of
backup software, antivirus software, network operating systems, file servers, print servers, web servers, browsers, database servers, and client software.
•Strong working knowledge with a network environment to include: Name resolution and network protocols (TCP/IP)
•Demonstrated understanding of the needs of healthcare and the priorities of patient care providers.
•Competent with mainstream office automation, project management, presentation, and communications tools.
•Must be self-motivated, creative, highly organized, with proven ability to meet deadlines, prioritize workload, and manage own time effectively.
•Must be flexible and adaptable, functions well as a team player, remains calm and cheerful under stressful conditions, and is comfortable working with diverse skill sets and personalities.
•Above average oral, written, and presentation skills.