Cedars-Sinai Patient Service Representative II in Los Angeles, California
Job Posting: The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. Greets patients. Collects co-payments/give receipts/reconcile payments/batch fee tickets. Prepares charts. Reviews patient demographics and insurance information. Performs/updates demographics and insurance registration. Collects co-pay/insurance cards, copying required information. Manages patient flow. Maintains waiting rooms. Schedules first available appointments. Takes voice mail messages off phones and direct appropriately. Answers and triage calls, directing to appropriate individuals or departments. Handles all telephone interactions. Performs check-in and check-out functions. Processes and track referrals. Handles patient/MD correspondence. Manages all MD requests. Schedules patients with ancillary and specialty providers.
Education Certifications/Licensure Experience Physical Abilities High School Diploma or equivalent
Two to five (2-5) years experience preferred. Basic computer experience. Proven customer service skills. Experience with heavy phone volume. Ability to prioritize. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). Ability to schedule using summary search. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS, be able to follow up P&P accordingly.