Cedars-Sinai Patient Service Representative II in Los Angeles, California

Job Posting: The Patient Service Representative - Scheduler, following established practices, policies, and guidelines, provides clerical and administrative support/duties in the licensed clinics at Cedars Sinai Medical Center. The primary responsibilities of this role include answering heavy volume of incoming patient calls, scheduling appointments for the Neurology clinics. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Also ensures the timely completion of work assignments in accord with established time-lines while providing exceptional customer service.

Qualification Requirements/Preferences:

Education Certifications/Licensure Experience Physical Abilities Educational Requirements:

•High School (G.E.D.) graduate required. Two (2) years college preferred.

•Medical Terminology coursework preferred.

License/Certification/Registration Requirements:

N/A

Experience:

•Minimum two (2) years experience in a healthcare, insurance or related experience required. Previous work experience in an ambulatory or outpatient setting or physician’s office, preferred.

•Strong interpersonal, written and oral communication skills for interacting with patients, payers, physicians and other CSHS customers.

•Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills). Must additionally posses a working knowledge of basic word processing, E-mail browsers and on-line internet access.

•Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic, and the relationship with the larger Cedars-Sinai Health System, and the ability to apply the knowledge to the work of the office.

•Experience demonstrating the ability to handle multiple tasks frequently with short time-lines, to prioritize and organize work, and to complete assignments in a timely, accurate manner.

•Ability to interact effectively with Directors, Managers, internal staff, patients, physicians, and representatives of outside agencies.

•Demonstrated ability to work well as a team player and independently.

•English language proficiency. Bi-lingual preferred/helpful.

Physical Demands: (e.g., lifting, standing, walking)

•Must be able to safely lift 35 lbs

•Employee must be able to sit in front of a computer approximately 90% of their scheduled day to perform clerical and administrative functions.