Cedars-Sinai Patient Service Representative II - General Surgery - Full-Time in Los Angeles, California
Do you have a passion for the highest clinical quality and patient happiness?
Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research and education?
If your answer if yes, we would be happy to hear from you!
Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.
As a Patient Service Representative, you will support a highly respected physician and clinical staff in the delivery of health care by performing a variety of administrative and patient-focused tasks to maintain a smooth and efficient front office workflow.
The General Surgery department is seeking for a highly motivated Patient Service Representative II to provide administrative support and contribute to our mission of providing word-class health care and the best quality service to our patients and communities. We invite you to consider this exciting opportunity and provide us with an opportunity to learn more about you and your skills!
About the Team
Our nationally recognized general surgery specialists perform advanced procedures to treat conditions of the esophagus, stomach, intestines, pancreas and bile ducts, gallbladder and thyroid. We are equipped with lifesaving resources and advanced techniques to provide uncompromising care for you and your loved ones.
About the Role
The Patient Service Rep II demonstrate initiative, resourcefulness and problem solving skills in applying detailed knowledge of the responsibilities. Receive and triage phone calls in a timely manner. Essential duties include but are not limited to: answering phone calls from patients, scheduling patient appointments, filing, faxing, calling patients to remind them of their appointments, prepping patient charts for clinic, gathering clinical reports for doctor/coordinator review, data collection, database entry, scan records into the database, upload records into CSLink/Phoenix. Must have excellent and clear communication skills (oral and written). Must be able follow-up on tasks until completed and update the Team. Basic understanding of medical terminology ideal. Working knowledge of Microsoft Word/Excel/Outlook required. Must be comfortable working in a fast pace environment.
Primary Duties and Responsibilities:
•Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages information and relays to appropriate party to support operational aspects of patient care.
•Demonstrates compassion, positivity, and professionalism.
•Schedules patient appointments, coordinates procedure/testing with outside departments, and ancillary services, obtains required authorizations timely to allow for rescheduling of appointment if needed according to guidelines/workflows by providing required documentation, monitors daily patient schedule, places reminder calls, and identifies "no shows" for rescheduling. Consistently verifies patient information at the time of scheduling to prevent errors.
•Demonstrates consistent practice of Patient Service Standards in performance of duties.
•Ensures the collection of patient demographics and insurance information. Ability to obtain and provide cash prices for uninsured patients. May collect identified patient financial obligation, arrange method of payment, or resolve account according to standard procedures.
•Manages referrals of patients to other physicians/specialty.
•Calls patients with appointment reminders.
•Retrieves information from files as requested and assembles paperwork and reference material as requested by physicians, nurses, and patients. Responsible for following CSMC and HIPPA confidentiality guidelines while preforming all duties.
•Performs other activities as required.
Qualifications (Education, Experience, Skills and Abilities) we are looking for:
•High School Diploma/GED required.
•College Diploma preferred.
•General understanding of Medical Terminology, Medical Terminology coursework preferred.
•Minimum 2 years of experience in a medical office setting/scheduling of patients required.
•Strong interpersonal, written and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.
•Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic and the relationship with the larger Cedars-Sinai Health System and the ability to apply the knowledge to the work of the office and/or comparable experience.
•Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
•Ability to interact effectively with Directors, Managers, internal staff, patients, physicians and representatives of outside agencies.
•Demonstrated ability to work well as a team player and independently.
•English language proficiency. Being bilingual is helpful!
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.