Cedars-Sinai Patient Service Rep II in Los Angeles, California

The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Greet patients.

  2. Collect co-payments/give receipts/reconcile payments/batch fee tickets.

  3. Prepare charts.

  4. Review patient demographics and insurance information.

  5. Perform/update demographics and insurance registration.

  6. Collect co-pay/insurance cards, copying required information.

  7. Manage patient flow.

  8. Maintain waiting rooms.

  9. Schedule first available appointments.

  10. Take voice mail messages off phones and direct appropriately.

  11. Answer and triage calls, directing to appropriate individuals or departments.

  12. Handle all telephone interactions.

  13. Perform check-in and check-out functions.

  14. Process and track referrals.

  15. Handle patient/MD correspondence.

  16. Manage all MD requests.

  17. Schedule patients with ancillary and specialty providers.EDUCATION and/or EXPERIENCE

  18. High school diploma or equivalent.

  19. 2-5 years experience preferred.

  20. Basic computer experience.

  21. Proven customer service skills.

  22. Experience with heavy phone volume.

  23. Ability to prioritize.

  24. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).

  25. Ability to schedule using summary search.

  26. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.


Demonstrates behavior which supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Meets production standards within established time requirements. Work product and performance meet quality standards. Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers--a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institution policies, fire, safety and infection control regulations. The above Statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job.