Cedars-Sinai Patient Relations Rep, RN, Patient Relations in Los Angeles, California

Every Skill. Every Effort. Everything We Have.

When the work you do every day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved our fourth-consecutive Magnet designation for nursing excellence. From working with a team of world-class healthcare professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Cedars-Sinai Medical Center has an opening of an RN, Patient Relations Rep.

The Registered Nurse Patient Relations Representative, as an expert professional practitioner, assumes responsibility and accountability as the direct liaison between the patient, family members, medical and nursing staff and others, and Administration of Cedars Sinai Medical Center.

Following the “Care as well as Cure” philosophy, the Patient Relations Representative consistently demonstrates professionalism in negotiation and conflict resolution skills and ability, and utilizes there knowledge base and exemplary leadership and educational skills to provide accurate information regarding hospital policies and procedures established by CSMC.

The Patient Relations Representative maintains exemplary verbal and nonverbal communication skills, provides care to special patient populations, patients with special needs, and patients from diverse cultural backgrounds.

A Patient Relations Representative is available 24 hours a day, 7 days a week, to assist, guide, and/or coordinate patients’ activities associated with CSMC. The Patient Relations Representative can identify the appropriate assessment of patients and situations, provides intervention and evaluation of patients, with consideration of developmental and age specific competencies and serves as a role model and resource person in mentoring and performing daily duties and responsibilities.

The Patient Relations Representative, as a patient advocate, facilitates actions to expedite necessary changes, and serves as a catalyst for effective changes within Administration and Nursing guidelines. The Patient Relations Representative supports and promotes the Cedars Sinai programs that provide for Patient Care, the Patient Education Plan, the CSMC Code of Conduct, and Professional Organizational Standards.

Note: All External Hires must successfully pass a background check, a prohibited substance screening, and a pre-employment physical

Educational Requirements:

· Valid California Registered Nurse License

· BSN preferred

Experience:

· Minimum of 5 years’ experience in an acute care clinical setting.

· Strong interpersonal and communication skills needed to influence the diverse aspects of patient care; i.e., expediency of tests, explanation of policies and procedures, clarifications of medical studies; bringing politeness and using diplomacy while accomplishing many tasks; defusing patients’ anxiety in being advocate while defining patients’ rights; psychosocial counseling and referral assistance for family intervention.

· Demonstrates a full-time commitment toward patient service and an ability to meet the needs and expectations of patients and health care colleagues.

Physical Demands: (e.g., lifting, standing, walking)

The physical ability and perceptive acuity to satisfactorily perform all assigned duties.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.