Cedars-Sinai Lead Patient Service Representative - Heart Transplant - Full-Time in Los Angeles, California
Do you have a passion for the highest clinical quality, patient happiness and to lead others to achieve common goals as a team?
Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research and education?
We would be happy to hear from you!
Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.
About the Team
With surgical and medical expertise in lung, heart, liver, kidney, and pancreas transplantation, the Cedars-Sinai Comprehensive Transplant Center is one of the most successful facilities of its kind. Here, patients find a compassionate environment and hope for a longer, healthier life.
About the Role
Under the supervision of the CN IV and ANM, the Lead PSR will share the responsibility of supervising, coordinating, and managing key functions in the day to day operations of the Advanced Heart Disease Program: coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, processing Kronos, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the clinic supervisory team. This individual will also serve as the contact or resource person on department information and materials by other departments, patients, patient families, and customers.
HS Diploma or G.E.D. required.
Bachelor’s Degree preferred.
Minimum 2 years' experience as a Patient Service Representative.
Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
Advance skills in Microsoft Office.
Ability to lead, motivate, and assist people.
Excellent organizational and communication skills.
Excellent problem-solving skills.
Excellent customer-service skills
Must be able to meet deadlines with frequent interruptions.
Must be able to handle multiple conflicting priorities.
Ability to work in close quarters occasionally with high noise levels.
Normal office noise level, and interacting with patients in clinic
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.