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Cedars-Sinai Patient Service Representative II - Outpatient Oncology Clinic - Encino, CA in Encino, California

Are you seeking an opportunity to demonstrate your positive interpersonal skills and high degree of respect for patients, physicians, and coworkers? Would you like to put your outstanding people skills to work in an environment dedicated to helping others? Then please apply for this exciting full-time opportunity. We would love to hear from you!

Valley Oncology Medical Group treats more than 60 types of cancer for our patients in Tarzana and the surrounding area. From our team of expert cancer doctors, researchers, nurses and staff, to our research and treatment innovations, we're here to guide patients during their cancer journey.

As a member of the patient care team and the primary point of patient contact, you will be responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Summary of Essential Duties:

  • Greet patients

  • Manage patient care flow and assist with monitoring CS-Link message pools and standard work

  • Check-in and out patients and collect co-payments/give receipts/reconcile payments

  • Verify that patient demographic and insurance information is correct in CS-Link

  • Demonstrate the knowledge necessary to schedule appointments, complete patient registration, collect patient payments and to ensure a high level of patient service

  • Process and track referrals/authorizations

  • Handle patient/provider correspondence

  • Address patient, physician, and staff concerns

  • Assist with the management of physician schedules

  • Demonstrate the ability to communicate with patients, family members, medical staff, administrative staff, insurance plans, and other departments

  • Explain policies, procedures, or services to patients using administrative knowledge

  • Participate in daily huddles and staff meetings

  • Assist with tracking and monitoring department specific data

  • Follow all infection prevention standards

  • Adhere to all department policies and guidelines


  • High School Diploma or GED required


  • A minimum of two (2) years of clinic office experience working as a Patient Service Representative in an outpatient clinical/medical office setting required

  • Experience with medical insurance, referral processes and benefit plans required

  • Demonstrated proficiency with computer systems required; experience with CS-Link/Epic Healthcare preferred

  • Excellent verbal and writing skills required

  • Strong customer service and teamwork skills required

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.