Cedars-Sinai Supervisor Operations in Culver City, California

Job Posting: The Supervisor, Operations is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. The Supervisor, Operations has budgetary responsibility for assigned areas, functions as key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, actively mentors staff in the building of cohesive patient care teams with physicians as well as extended care team members and departments, participates in strategic planning and business development for areas of oversight and functions as an advocate for the needs of patients. The Supervisor, Operations promotes the consistent enactment of the values of the health system and the Foundation and ensures a steady focus on the needs of patients, physicians and staff with the ability to make effective decisions that reflect clear and logical thinking. JOB RESPONSIBILITIES: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job. Other/additional duties may be assigned.

•Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols;

•Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements;

•Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement;

•In collaboration with supervisor, develops business and operations plans for assigned areas, programs and services;

•Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance;

•Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer and disposal of records;

•Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties;

•Works collaboratively with the Facilities Department to maintains building services;

•Prepares reports by collecting, analyzing, and summarizing operational data and trends;

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

•Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

•Demonstrate willingness to adapt and to navigate change;

•In collaboration with supervisor, director and medical leadership, establishes effective patient care processes and workflows. Assists with the development and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas;

•Monitor office operations by reviewing wait times, appointment availability and phone call traffic;

•Participates in the evaluation and review of all human resources and communicates issues appropriately;

•Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services;

•Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements;

•Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment; Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources);

•Works collaboratively with the Training Department to communicate updates, attend training sessions and to monitor compliance for computer system integrity;

•Assists in selecting outside sources for needed services and provides review and oversight for those services;

•Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies;

•Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network;

•Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll. LEADERSHIP:

•Demonstrates behavior that supports the mission, vision and values of the health system and the Foundation. Demonstrates ability to effectively and consistently communicate vision and values throughout all levels of areas of responsibility and organization;

•Communicates and models high standards of professional, responsible, accountable and ethical behavior;

•Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for cross-departmental problem solving and supporting new concepts that enhance the functioning of operations;

•Demonstrates daily leadership, in particular an ability to navigate change, identify opportunities for improvement and function as a role model. Actively participates in initiatives to enhance the performance and stature of the organization. Demonstrates an ability to identify and effectively communicate benefits of organizational initiatives;

•Demonstrates ability to effectively lead through the development of strong physician, staff and colleague relationships. Assumes responsibility for understanding and representing the needs of constituency and for negotiating effective partnership between organization needs and needs of constituents in areas of responsibility;

•Serves as a role model for areas of responsibility and for the organization, demonstrating the organizational values of teamwork, participatory leadership and proactive problem-solving and communication. Provides a consistent and meaningful focus on customer service and functions as an effective mentor for staff and physicians in the provision of excellent customer service. Functions as an advocate for all patients and their needs;

•Promotes and maintains a positive work environment with an open, communicative and collaborative approach that supports staff development, ensures employees’ ability to contribute and supports organizational values of fairness and consistency;

•Supports the ongoing development of teamwork by personally demonstrating those values and sharing resources, information and ideas;

•Contributes to the effective functioning of the organization by willingly taking on new assignments as requested and by volunteering for additional assignments as the need arises;

•Demonstrates flexibility in examining and implementing new approaches in response to changing organizational objectives. Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

Qualification Requirements/Preferences:

Education Certifications/Licensure Experience Physical Abilities QUALIFICATIONS:

•Must be able to perform each essential duty satisfactorily in a demanding and busy work environment;

•Bachelor’s Degree or progress toward completion required, three or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience;

•Outstanding written and oral communication skills;

•Proven ability to lead and manage people, including selecting, developing, motivating and retaining;

•Fiscal management skills and proven ability to prepare, monitor and control budgetary expenses and generate increased productivity and revenues;

•Ability to promote effective collaboration and teamwork across organizational units;

•Knowledge of regulatory, reimbursement, legal and policy issues as they relate to operational management;

•Strong interpersonal and communication skills;

•Proven track record with customer service, training, and ability to motivate others to effect positive change;

•Strong computer skills, experience with Microsoft Office, IDX, CS-Link or other computerized practice management and EMR systems;

•Physical ability and perceptive acuity to satisfactorily perform all direct and indirect operational functions.

ORGANIZATIONAL EXPECTATIONS AND VALUES:

•Takes responsibility for demonstrating competence, understanding organization objectives, initiating ideas and guiding others;

•Verbally promotes the image of Cedars-Sinai Health System, Cedars-Sinai Medical Delivery Network and the Foundation within that network in a positive manner to patients, colleagues and community; Actively supports this positive promotion with others;

•Demonstrates ability to value differences of race, age, ethnicity, life-styles, religion and different perspectives through interpersonal communication, management approach and actions;

•Participates in continuing education and demonstrates initiative in keeping up-to-date with relevant professional developments and organizational needs; Attends all required organizational orientation and training and ensures own ability to master specific needs of organizational areas of responsibility;

•Contributes to the achievement of high performing teams throughout the organization and in own areas of responsibility; Shares information, resources and ideas; Assists in integrating new staff into these values through mentoring and coaching; Recognizes the need for extra assignments and volunteers to take them on;

•Demonstrates effective communication skills (written, verbal, non-verbal, and electronic) when dealing with patients, families, physicians, staff and colleagues;

•Communicates ideas and information clearly and accurately and demonstrates good listening skills;

•Exercises good judgment in communication with regard to timing, circumstances, place, person and approach;

•Identifies and responds appropriately to both internal and external customer needs utilizing available resources;

•Meets quality standards for work product and performance;

•Utilizes quality principles and techniques to promote continuous improvement;

•Contributes ideas and suggestions and engages in the work needed to continuously improve processes, procedures, methods and productivity;

•Supports, incorporates and implements performance improvement strategies; Demonstrates an ability to communicate performance improvement activities in areas of responsibility;

•Demonstrates behavior that protects the safety of others and of the physical plant and equipment;

•Demonstrates environmental awareness by maintaining work areas in clean and unobstructed order

•Identifies methods and approaches to simplify work processes, decrease waste and increase the quality of services provided;

•Optimizes the use of all resources (information, space, capital, tangible supplies and items, people)

•Demonstrates effective time management to promote productivity and cost efficiency;

•Prioritizes work activities based on needs of areas of responsibility;

•Identifies, works proactively and takes ownership of problem resolution;

•Takes responsibility for maintaining documentation of continuing education endeavors;

•Incorporates feedback and past experience for continuous self-improvement;

•Maintains confidentiality of patient care and business matters;

•Meets organizational expectations as outlined in the Standards of Conduct for the CSHS Corporate Compliance Program;

•Possesses and utilizes English language skills in compliance with the Medical Center’s “English speaking only” policy;

•Attends required orientation and training seminars and completes mandatory competencies assessments;

•Utilizes Kronos timecard correctly and completes paperwork in a timely manner; follows Cedars-Sinai and departmental attendance policies;

•Follows and demonstrates knowledge of organization’s policies regarding fire, safety, hazard communication, waste management, disaster, security, medical equipment and infection control regulations.

ORGANIZATIONAL EXPECTATIONS: Demonstrates behavior that supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Meets production standards within established time requirements. Work product and performance meet quality standards. Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers and co-workers--a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institution policies, fire safety and infection control regulations. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job.