Cedars-Sinai Patient Service Rep - Wilshire/Robertson Internal Medicine in Beverly Hills, California
Every Skill, Every Effort, Everything We Have
Are you passionate about helping people? Do you want to make a difference in people’s lives?
Do you want to be a part of something greater? To get exposure to many different disciplines while making a positive impact on the lives of a diverse patient population? At Cedars-Sinai you'll learn from dedicated healthcare professionals every single day and use state-of-the-art facilities to do something incredible – for yourself and for others. You will support the physicians and nursing staff in the delivery of health care by performing a variety of medically related tasks.
As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
Greets patients and assist with resolving patient issues or escalating patients issues
Check-in and out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is correct in CS-Link
Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service
Assists with the management of physician schedules and identify opportunities for improvement; handle patient/provider correspondence as instructed
Process and track referrals and authorizations for various insurance types
Monitors and assess their own workflow to identify opportunities for improvement and assess their own workflow to identify opportunities for improvement
Participates in daily huddles and staff meetings
High School Diploma and/or GED required
2 years of experience working as a Patient Service Representative in an outpatient medical office setting preferred
Demonstrates level of expertise in medical insurance, referral process and benefits plans
Prefer experience with CS-Link/Epic Healthcare
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.