Cedars-Sinai Patient Service Rep III in Beverly Hills, California

Description - External

The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Greet patients.

  2. Collect co-payments/give receipts/reconcile payments/batch fee tickets.

  3. Prepare charts.

  4. Review patient demographics and insurance information.

  5. Perform/update demographics and insurance registration.

  6. Collect co-pay/insurance cards, copying required information.

  7. Manage patient flow.

  8. Maintain waiting rooms.

  9. Schedule first available appointments.

  10. Take voice mail messages off phones and direct appropriately.

  11. Answer and triage calls, directing to appropriate individuals or departments.

  12. Handle all telephone interactions.

  13. Perform check-in and check-out functions.

  14. Process and track referrals.

  15. Handle patient/MD correspondence.

  16. Manage all MD requests.

  17. Schedule patients with ancillary and specialty providers.

EDUCATION and/or EXPERIENCE

  1. High school diploma or equivalent.

  2. 2-5 years of experience preferred.

  3. Basic computer experience.

  4. Proven customer service skills.

  5. Experience with heavy phone volume.

  6. Ability to prioritize.

  7. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).

  8. Ability to schedule using summary search.

  9. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.